At this point we need to define what we mean by
information, and to clarify who the users of information are, and how their
requirements differ.
"Information" as a term is often applied
without much precision. Probably the most useful definition is "useful
and meaningful data - data that is useful to a particular person, in a
particular place, at particular time for a particular purpose."
In practical terms, it can be helpful to think
of information needed in the following contexts:
- Know-how = procedures that get things done
- Know-who = key resources to call upon
- Know-what = the ability to discern key patterns
based on knowledge
- Know-why = understanding the larger context,
the visions
Some additional concepts to help clarify some
of the characteristics of useful information are included in the Annexes
